Refund & Cancellation Policy

1.Free Tier

Tradeeon offers a free tier that includes core platform features such as paper trading, limited bot creation, and access to basic tools. No payment is required for the free tier, and no refund applies.

You may use the free tier indefinitely without providing payment information.

2.Paid Subscriptions

Paid plans are billed on a recurring basis (monthly or annually, depending on the plan selected). By subscribing, you authorize Tradeeon to charge your payment method at the beginning of each billing cycle.

Subscriptions auto-renew at the end of each billing period unless cancelled
You will receive a confirmation email upon successful subscription
Price changes will be communicated at least 14 days in advance

3.Cancellation

You may cancel your subscription at any time through your account settings or by contacting support@tradeeon.com.

What happens when you cancel:

Your subscription remains active until the end of your current billing period
You retain full access to paid features until the billing period expires
After expiration, your account reverts to the free tier
Your bots, configurations, and data are preserved but live bots will be paused
No further charges will be applied after cancellation

4.Refund Eligibility

Refunds are handled on a case-by-case basis. In general:

Within 7 days of first purchase: If you are unsatisfied with the Service, you may request a full refund within 7 days of your initial subscription purchase
After 7 days: Refunds are generally not provided for the current billing period, but may be considered in exceptional circumstances
Annual plans: Prorated refunds may be available for annual subscriptions cancelled within the first 30 days
Service outages: If a significant, prolonged service outage occurs that is solely attributable to Tradeeon, you may be eligible for a partial refund or billing credit

Important: Trading losses are not grounds for a refund. Tradeeon is a software tool that executes your configured strategies. Financial outcomes from trading are your responsibility as outlined in our Risk Disclaimer.

5.How to Request a Refund

To request a refund, please contact us with the following information:

Your registered email address
Subscription plan and purchase date
Reason for the refund request

Email: support@tradeeon.com

We aim to respond to all refund requests within 5 business days.

6.Refund Processing

Approved refunds will be processed to the original payment method. Processing times may vary:

Credit/debit cards: 5-10 business days
Other payment methods: Up to 14 business days

Tradeeon is not responsible for delays caused by banks, payment processors, or third-party payment services.

7.Changes to This Policy

Tradeeon may update this Refund & Cancellation Policy at any time. Material changes will be communicated via the Service or email. Continued use of paid features after changes constitutes acceptance of the updated policy.

8.Questions

If you have any questions about this policy, please contact us at support@tradeeon.com.